Privacy Policy
Last Updated: January 2025
Dynasty Ton is committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our luxury transportation services.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide when using our services:
- Contact Information: Name, email address, phone number
- Booking Details: Service preferences, dates, locations, special requirements
- Payment Information: Billing address, payment method details (processed securely)
- Communication Data: Messages sent through contact forms or direct communication
- Identification: Documentation required for security services when applicable
Automatically Collected Information
We automatically collect certain information when you visit our website:
- Usage Data: IP address, browser type, device information, pages visited
- Location Data: General geographic location based on IP address
- Cookie Data: Preferences and session information (see our Cookie Policy)
- Analytics Data: Website performance and user interaction patterns
How We Use Your Information
Service Delivery
- • Process and fulfill service bookings
- • Coordinate transportation arrangements
- • Communicate service updates and confirmations
- • Provide customer support and assistance
- • Ensure safety and security requirements
Business Operations
- • Improve our services and website functionality
- • Analyze usage patterns and preferences
- • Prevent fraud and ensure security
- • Comply with legal obligations
- • Maintain business records and accounting
Marketing Communications (with your consent)
- • Send promotional offers and service updates
- • Share news about new services and features
- • Provide personalized recommendations
- • Invite feedback and review requests
You can opt-out of marketing communications at any time.
Legal Basis for Data Processing
Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, we process your data based on:
Consent
For marketing communications, cookies, and optional data processing activities where you have provided explicit consent.
Contract Performance
To provide requested transportation services, process payments, and fulfill our contractual obligations.
Legitimate Interest
For business operations, fraud prevention, security measures, and service improvement activities.
Legal Obligation
To comply with tax, accounting, regulatory requirements, and law enforcement requests.
Data Sharing and Disclosure
We do not sell your personal information. We may share your data in the following limited circumstances:
Service Providers
- • Payment processing partners (secure transactions)
- • Cloud hosting and data storage services
- • Email communication platforms
- • Analytics and website performance tools
- • Customer support and help desk systems
Legal Requirements
- • Compliance with court orders and legal processes
- • Cooperation with law enforcement investigations
- • Protection of our legal rights and property
- • Prevention of fraud or illegal activities
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of business operations.
Data Security Measures
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure data storage with encryption
- Regular security audits and updates
- Firewall protection and intrusion detection
Administrative Controls
- Limited access on need-to-know basis
- Multi-factor authentication systems
- Staff privacy training and awareness
- Breach notification procedures
Data Breach Response: In the unlikely event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.
Data Retention
We retain your personal data for the following periods:
Data is securely deleted or anonymized after the retention period unless legally required to maintain it longer.
Your Privacy Rights
Under Singapore's Personal Data Protection Act and other applicable privacy laws, you have the following rights:
Right to Access
Request copies of your personal data and information about how we process it.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal data under certain circumstances.
Right to Object
Object to processing based on legitimate interests or for marketing purposes.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Withdraw Consent
Withdraw consent for processing activities at any time.
How to Exercise Your Rights
To make a request, contact us at:
Email: [email protected]
Phone: +65 0492 7927
We will respond to your request within 30 days. Some requests may require identity verification for security purposes.
International Data Transfers
Some of our service providers may be located outside Singapore. When we transfer your data internationally, we ensure adequate protection through:
- Adequacy decisions by Singapore's Personal Data Protection Commission
- Standard contractual clauses approved by relevant authorities
- Certification schemes and codes of conduct
- Binding corporate rules for multinational organizations
We only transfer data to countries or organizations that provide an adequate level of protection for your personal information.
Contact Us About Privacy
If you have questions about this Privacy Policy or our data practices, please contact us:
Privacy Officer
Dynasty Ton Privacy Team
21 Collyer Quay, Ocean Financial Centre
Singapore 049320
Contact Methods
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- We will update the "Last Updated" date at the top of this policy
- We will notify you via email or prominent website notice
- We will request new consent where required by law
- We will provide a clear summary of key changes
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal information.